Prior to joining the Galen team, I worked as a pharmacy technician for several years. I started out in a small custom prescription, where I had the opportunity to compound a variety of medications. I worked my way up and became responsible for managing staff, training pharmacy students, ordering supplies, organizing and filing medication documentation, answering patient questions and interacting with patients, both on the phone and in person. As time progressed, I was ready to move on to my next adventure. I wanted to continue to expand my knowledge within Pharmacy so, I transitioned to the University of Vermont Medical Center inpatient pharmacy. I started out as a pharmacy technician and eventually became a technician trainer, where I trained both new and existing staff in multiple areas of the pharmacy. These areas included: the main pharmacy (medication delivery), in-basket (Answering all calls including: medication dispensing issues and questions, report printing, all areas of the inpatient pharmacy, and connecting both physicians and nursing staff to the correct pharmacist based on their assigned specialty area), IV room (IV medication preparation), and the chemotherapy clinic (chemotherapy preparation).
My most recent position at UVMMC was as a Patient Access Coordinator for the Patient Benefit Adviser’s department. Becoming part of leadership, and having no previous experience in patient benefits, I had to pick things up quickly and jump right in! At first, I had multiple staff asking me questions I didn’t have the answers to. This experience pushed me to quickly learn how to navigate through and utilize my resources in the most efficient way. I was able to follow up with each staff member and provide them with the answers they were looking for efficiently. Follow through has always been one of my top priorities, which quickly helped me gain the respect and trust of my team. There was a need for training material, so I created, organized, updated, and implemented new resources to increase staff knowledge, confidence, and time management. This role also gave me the freedom to hold weekly team meetings to support knowledge transfer within the department, which helped create a team environment and reduced stress while increasing productivity.
What originally drew you to Galen/what was your first impression?
Appreciation for staff, and dedication to creating work life balance, is what initially drew me to Galen. When I walked into Galen for my interview, the vibe was relaxed but everyone was working very hard and stayed extremely focused on their projects. I knew this was going to be a great atmosphere for me to excel in.
What does your job entail, and what is the one thing you hope to do in it this role?
I am a clinical data migration analyst, being new to the role, I am very excited to learn all the ins and outs of the position. As I learn, I will share my knowledge with my team to help improve understanding of the big picture and how all roles come together to create a smooth migration. Eventually, I would like to learn all roles, so I can experience what my team has encountered and gone through, allowing me to find more efficient ways to complete tasks with a vast understanding of the data migration process.
What has been most unexpected about working here?
Galen’s atmosphere, all staff is very laid back, but everyone has such a tremendous work ethic with extreme focus on their project/s. The work life balance is amazing, creating a very comfortable work environment, allowing all team members to be themselves and get their work done with a positive, productive attitude. I could see this from the outside looking in but to experience the care and support from an employer is such a great feeling! I want to succeed not only for myself, but for the team I represent.
Anything else you’d like people to know?
I look forward to my future with Galen!
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