I have been with Galen since May 2010 and I am a Senior Implementation Consultant.
What is the one thing you hope to do in the role?
Externally, I hope to figure out the hard to answer questions and scenarios to provide my clients with answers and recommendations to make their applications work as optimal as possible for their users. Internally, I hope to help make Galen a better place to work for its current and future employees.
Can you talk about some unique and innovative approaches you’ve taken to help solve client problems?
When I started at Galen, I was new to the EHR world, so I was not heavily influenced by one health care system’s EHR design and setup. I was trained by senior level employees in Galen and quickly learned the design, build, and front-end functionality of Touchworks. I have worked in every role with my clients from doing extensive go-live support, to senior build analyst, to lead optimization IC, to PM’ing projects. Because of my knowledge of the in’s and out’s of Touchworks and my experience working in the many different roles, I have a unique way of being able to design or optimize Touchworks build to fit clients’ workflows, or how to best recommend optimal workflows based on the limitations of Touchworks.
Galen’s culture is pretty unique – what’s your favorite aspect of it?
A lot of Galen employees rave about the culture being laid back and the willingness of everyone to help each other out, and don’t get me wrong, both of these are pretty awesome and important to our culture. But I think for me, the thing I appreciate the most about our culture is being able to discuss all aspects of our professional lives, as well as our social life, if we choose, with management all the way up to C-level leadership. Leadership and management have been doing a great job at really getting to know their employees and implementing policies and initiatives to ensure we are happy.
What’s the most important thing you’ve learned from working at Galen?
I can’t say I have a single most important thing I have learned, but I do have several things that are all equally important. One, you can’t use a cookie cutter approach to application design for clients. While standardizing is very important, every client is unique in their own way, so a one-size fits all approach often leads to applications not working optimally. Two, in relation to number one, every client’s culture is different, so your approach with new clients should fit their culture, in order to gain their trust and be able to work cohesively together. And last, open communication and transfer of knowledge is very important to the success of not only any project, but any business/company. If either of these are lacking, it can really affect the long term success of the company or project.
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