I was hired as part of the professional services team in 2011. At that time, we were heavily involved with a variety of Allscripts TouchWorks engagements and even though we have expanded our support to a variety of EHRs since then we still provide fundamentally the same services to our clients. For me personally, that has ranged from go-live support, implementation, optimization, and project management. I have had the privilege to work for a number of Galen clients in each of these roles and have enjoyed getting to know my clients and help them achieve their desired goals.
What drew you to Galen originally? And how has Galen changed since?
When I applied to Galen I had never heard of them or was even that knowledgeable of the EHR landscape as a whole. I had worked in QA at my previous employer but was looking to move into a field I felt would be more engaging and where I could get diverse experience. I had a relative that worked at a competing consulting company and recommended that I come in for an interview. Long story short, I also interviewed at Galen around this time and right away, from that first interview, could tell Galen was the place I wanted to be. Since I have been with Galen we have expanded to offer support to many different EHRs as well as getting heavily involved recently with Data Migrations. But even though we have expanded to offer our clients support in a larger range of areas, the core of Galen’s business model has not changed and ultimately we still have one goal: to support our clients in their current project and prepare them for future changes in healthcare.
Talking go-live support, can you highlight the value we add by solving for problems that may not have originally been anticipated within the scope of the engagement?
Generally, when you talk about go-live support a lot of people simply assume you sit or stand near the staff and when they have questions you pop over to help them. However, every time I am with my Galen co-workers at a client site for a go-live we aim not only to help them when they have questions but to give them suggestions tailored to that particular user’s level of sophistication with technology. EHRs are not a one size fits all, so it’s very important to understand where somebody might be weak within the system and then figuring out the best way to get them to achieve what they need to as efficiently as possible.
What’s your favorite part of the job?
Variety… plain and simple. I am always learning new things and strengthening my knowledge and skills on a daily basis. I think most people get burned out with their jobs when they are doing the same thing day in and day out. Not only is every client engagement different, I have been able to travel the country and meet a lot of smart and fun people (clients and Galen alike). Galen is also very responsive to helping achieve goals that are important to me and give me the freedom to move my career in the direction that is of interest to me.
Anything else you think is important for someone to know about Galen?
All I can do is echo a lot of what others at Galen have said in previous articles, we have an inclusive environment where nobody is left on an island. Your client engagement is OUR client engagement. Even if you are new to a particular service or new to Galen there are plenty of people willing to help and the success of one person is everyone’s success.
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