Prior to joining Galen, I primarily worked in the field of finance. I worked at a bank in Georgia and then a finance company when I moved to Illinois. My brother-in-law is friends with someone that worked at Galen and I expressed interest in branching out into a new field. After researching the industry and speaking more with my brother-in-law’s friend I felt like it could be a good fit for me. I applied, was hired, and proceeded to tackle a seven-week training course with Galen that culminated an extensive examination, which happily, I was able to pass. At that point, I was brought on full time.
Describe your role here:
I am currently working as part of our data migration team where my primary roles are defined as project manager and clinical analyst. The project manager role involves coordination between Galen and client resources, as well as keeping stakeholders up to speed about the project’s progression and any decision points or changes to the project’s scope. The clinical analyst role involves mapping of data elements from a client’s legacy system to their new target system, providing validation training, validation of migrated data, and assisting with any needed build.
Can you talk about some of the unique work you’ve done with front line support?
Prior to joining the data migration team, I served a variety of clients through training, legacy support, and go-live support. In my opinion, go-live support is one of the best ways to test your interpersonal skills, as well as your ability to educate others. During a go-live engagement, I think it’s important to first connect with someone and then educate them. People are much more inclined to listen to and learn from someone that they feel comfortable with. When I go on-site for a go-live I always try to look for something in a person’s workspace that I can identify with and queue up a conversation about it first to establish common ground. I believe this helps kick-off the relationship on a more personal level and helps to establish trust so that when it comes time to provide education, whomever I am working with is more comfortable learning from me. It’s important to remember that change typically causes anxiety because it is a move away from what someone is familiar with. A good rapport with someone goes a long way in helping make that change easier.
What’s your favorite part of the job?
The opportunity to learn new things. This industry is constantly changing with new incentive programs, changes in codification (ICD10), mergers and acquisitions that require data migrations and countless more. I got my feet wet learning Touchworks and there was plenty to learn there. Now I’ve transitioned over to the data migration team and the opportunities to learn are endless.
What’s one thing that not a lot of people know about Galen that they should?
Team collaboration. I work under the professional services umbrella but since I’ve moved over to data migrations I’ve worked extensively with our technical services group. It’s been great to work alongside another one of our teams at Galen. Internally, it’s been another way that I can learn something new by gleaning knowledge from people that have an in-depth understanding of all things technical. It’s also been a great way to build some new relationships.
Caught the Galen culture bug? Meet some other awesome Galeneers here.