I joined Galen in April of 2010. I am an Informatics RN and a Lead Clinical Consultant. Over the past six years my focus has been building V11 notes, moving clients off of V10 notes, providing note training, implementing interfaces and just about any other thing that clients have asked me to do.
What drew you to Galen originally? And how has Galen changed since?
I was first introduced to Galen by a former co-worker. She worked as a client of Galen’s on a couple of different projects and she thought that Galen would be a great fit for me. Galen has undergone a number of changes since I started working here. One thing that comes to mind is that fact that we have 4 times as many employees now than we did when I started. One thing that has stayed the same however is the culture and Galen’s belief in putting their employees first.
You’re one of our biggest clinical note experts. Can you talk about an innovative approach you’ve taken for optimizing a client’s notes/workflow?
The way that I optimize notes and workflows is often based on build and my 17 years of experience in the healthcare field. My goals are to always build noteforms so that end users have fewer clicks, utilize all applicable system functionality to accomplish more efficient workflows, and to provide end users with a note training experience that is based on the Adult Learning Theory. I also realize that providers want to be able to tell a logical, meaningful story about the care of each patient. As a result, I have mastered the art of building noteforms, that when clicked, sound like the verbiage has been dictated instead of generating blurbs of random text for the sole purpose of having discrete data.
Have there been any particular client/staff interactions that stand out to you over the years?
All of the experiences and interactions that I have had with clients over the years have been very special and meaningful, for me just as much as for the clients. Consulting isn’t always about what we bring to the table, but it’s also about actively listening to clients and being open to the ideas of others. Although I have provided a lot of education to clients along the way, I have learned a ton from them as well.
What’s the most important thing you’ve learned from working at Galen?
When you work with great people who share a common goal of wanting clients to achieve success then the sky is the limit…basically, nothing is impossible here.
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