As a member of the Professional Services Team, I have been a part of various client projects including: EHR upgrade build, testing, and go live support. I have also provided staff augmentation for daily responsibilities including phone support, service tickets, and interface error queues.
The decision to join Galen was easy. I was already aware of the culture and atmosphere and had an opportunity to meet and get to know a few individuals as well. Unlike my previous company, you are not treated like a number and punch a clock. There is a team approach with constant support and encouragement from top to bottom.
What has been most unexpected about working here?
The amount of knowledge gained and hands on experience helping clients. I have seen a direct impact from the work we’ve provided, shown by the satisfaction and appreciation from clients.
What does your day-to-day job involve?
I have had various jobs and projects over my almost 5 years here at Galen. Currently I’m part of an amazing team that has assumed all day-to-day support functions for a large Hospital System. My daily responsibilities include monitoring various interfaces, troubleshooting errors, and monitoring and resolving service tickets. I have to stay in communication with other members of the team and provide updates on resolutions.
Can you talk about relationships with clients, or a particularly tough problem you’ve encountered that required finding a unique solution for?
I have had the opportunity to meet some great people over the years. Most of the time the clients are very appreciative of the work we do and the support we give. We often work hand in hand with the client for long hours over the course of the engagement and get to know each other well. Whether the project is for weeks or many months, I have found that Galen has continued support after our contract and has been requested back for other work opportunities as a direct result from the experiences we’ve had with clients.
Galen’s culture is pretty unique – what’s your favorite aspect of it?
My favorite aspect of the Galen culture is the work hard, play hard attitude. Employees have had a wide variety of experiences and careers prior to coming together. It becomes clear to everyone here that you are not in a competition with your fellow coworkers. Instead, you are encouraged to do your best, be professional, responsible, and work hard towards the common goal—client satisfaction. It becomes easy to get along with one another, support each other, and treat each other more like family than coworkers, when the competition aspect is lifted.
Caught the Galen culture bug? Meet some other awesome Galeneers here.