Galen Partner Advisory Council 2015 Re-Cap

Galen Partner Advisory Council 2015 Re-Cap


Galen hosted its 3rd annual Galen Partner Advisory Council (GPAC) event at the Colonnade Hotel in Boston on August 3-4th. GPAC is a time for us to meet with our clients to discuss the major changes our industry is currently experiencing and foster a collaborative environment for sharing of ideas, while providing valuable information to each organization that attends. Individuals from over a 20 client organizations joined us at GPAC, which included senior management, physician champions, and experienced HIT analysts from throughout the country.

Our CEO, Jason Carmichael, got the event kicked off by sharing Galen’s history, guiding principles, and most importantly, his vision for how we can enable our clients to navigate, adapt and evolve in an ever-changing marketplace. Transformation is a hot buzz word around the industry, and Galen is no stranger to it as we’ve transformed our portfolio of services and solutions to deliver the best possible experience to our clients.Galen Healthcare Solutions Transformation

This year, we were privileged to have John Moore, Founder & Managing Partner, Chilmark Research, deliver the event’s keynote: Healthcare Transformed: Beyond Reform, Enabling PHM Strategy. John touched on a number of topics from healthcare payment reform, to consumer-driven transformation and population health management (which bridges reform & transform). Of the many insights delivered from John’s presentation, one in particular resonated – “We need to think beyond systems of record to systems of engagement and look to clouds (cloud computing).” He underscored that there is no one vendor who can enable HCO’s PHM strategy from soup to nuts. Rather, groups should seek a best-of-breed approach for the particular area of PHM. In addition, John stressed the importance of HCOs focusing on developing cloud-based strategies to deliver insights to truly transform care.

John Moore Chilmark Keynote

Below is a list of the of the individual sessions, we had together and a some quotes from the ensuing interaction and discussion that took place. For more highlights from the event, check out our Twitter account which provided real-time updates on the action.

In healthcare, we don’t have the strength of one organization like GE was to manufacturing.

The crux of the issue with the adoption of any new solution (or cloud) is in getting providers to trust the technology

We are vastly under-using the EHR for the things it could be used for. The focus should be on extracting operational data, identify what’s being done wrong through reporting and correct it via workflow changes or training.

An organization I worked with spent months and millions on application portfolio management only to have the project fizzle out due to lost focus and energy.

We are moving towards PRM (Patient Relationship Management) as the system of record versus the EHR.

Mandates are outpacing healthcare technology solutions.

As we approach VBC and risk-sharing contracts, the biggest issue to consider is N – our population size.

We are data rich and information poor.

Our EHR is a deposit-only System.

The active problem list is filled with clutter for most organizations.

CNM (Clinical Network Management) is more appropriate than HIE (Health Information Exchange) as HIE is too basic, whereas CNM infers leveraging infrastructure to manage clinicians in a network.

We’ve reached the point where the majority of users access the Internet via mobile.

Claims data is dirty and shouldn’t be used for true PHM.

Our PM system can only accept 4 ICD codes per interfaced charge from the EHR.

We want to thank the individuals and organizations that joined us for the 2015 Galen Partner Advisory Council. All showed active involvement in this meeting, and bring tremendous value to Galen. Our clients indicate that one of the best things about GPAC is the chance to connect with other executives and physician leaders from some of the leading healthcare organizations across the country to discuss the rapidly-changing healthcare landscape.

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