Galen Healthcare Solutions: Allscripts Consultants Enterprise EHR

I just finished reading a blog by Scott Ruehle on the Healthcare IT News website entitled “Six Keys to Creating a Service-Oriented Culture in Healthcare IT”. The post originally appeared in the blog@SunViewSoftware.com on January 18, 2012.

Ruehle describes himself as an “IT Process Manager for a healthcare IT organization” and he shares his views on providing good customer service based on his experiences with coworkers, customers and managers in the healthcare IT field. He summarizes his ideas in these six principles:

• Treat others how you want to be treated.
• Be goal oriented.
• Collaborate.
• Be leaderful.
• Take ownership.
• Don’t be selfish.

Treat others how you want to be treated. Work together. Don’t be selfish. Hey, wait a minute…aren’t these the same golden rules we were supposed to have learned way back in kindergarten?

Yes they are. Yet I think many of us would probably agree that in our everyday interactions with people around us, we can find examples where these elementary concepts seem to be lost on some of our fellow classmates. (In fact, I can provide you with a ready example from this past weekend where a tailgating acquaintance made an exaggerated point of slowing down while he was passing me to flip me the bird because, I guess driving 55 in a 50 MPH limit was ridiculous and rude on my part). More typically, we find less egregious examples of bad form: the grocery store clerk who talks to her coworkers rather than you at checkout, or the hardware store guy who points in the direction of the item you seek rather than walking you to it.

After a lifetime of working in various customer service roles, running my own successful small business and raising two teenage boys, I have often reflected on the simple golden rules and how important they are to providing excellence in service and building good relationships.

Ruehle brings these issues to light in the context of Healthcare IT. “I work in healthcare, in IT specifically, so while aspects of the industry that I choose to be employed in (ie: patient care) should be synonymous with service, it is not a given that <this> view is taken or expected amongst the IT ranks”, he writes.

He goes on to explain that, in his experience, all too often promises made at the point of sale from vendors about having tools, systems, processes or consultants who can provide guidance for improving a client’s business model are left unfulfilled: “you will find those providing these references are well-intentioned (and/or financially motivated), but generally incapable…the core components are often what IT needs the most help with – the soft skills, the attitude, the behavioral aspects and the business acumen to build customer relationships that benefit both the business (which is why we are here to begin with) and future customer service relationships”.

And here is the golden nugget I found in Ruehle’s blog:

“Some of the most important elements of customer service in healthcare IT

cannot be provided by technology”.

For a customer service junkie like me, this is heady stuff.

Because it underscores for me the importance of what I do: In my consultant position with Galen Healthcare Solutions, I have a responsibility for helping Galen’s customers in the medical community get the most out of their healthcare systems and I understand that there are hugely important objectives at the heart of the matter: better, safer patient care, maximum efficiency for providers, cost control and return on investment to name a few. I also understand that change can be stressful and difficult in any setting and I see my role as one of not only helping to build a usable system and providing comprehensive training, but helping to smooth out the implementation bumps as well.

Below are some elaborations from Ruehle’s blog:

Treat others how you want to be treated:  Everyone knows when they have had a good customer service experience in their private lives. The challenge comes in remembering that when it is your turn to provide the service – put the proverbial shoe on the other foot and see how well both you and the customer react to the service you are providing.

Be Goal Oriented:    One does not have to become a resident expert in business to understand what business goals are or what results your customer is expecting to achieve – one has to listen and communicate to understand. Even if the goals have no immediate technology solution, helping the customer understand this and addressing their issue is still a valuable service. IT facilitates business goals where possible; we still need to understand them in order to do so effectively. I am sure you can think of a customer service situation in your personal life that, while you may have been disappointed in the answer, you were not disappointed in the person providing the answer. There was clear value in the service they provided by understanding your needs and their ability to help.

Collaborate:  Customer service is never a one-way dialogue. To meet the customer’s goals or desired outcome requires good communication skills and (often) an open-minded approach to “how can we help” as opposed to “how we can’t help”. That involves building a relationship with the customer (whether a member of your department, the organization or somebody completely outside the company) to best serve their needs.

Be Leaderful:  Give service providers the opportunity to make decisions that help their customers and/or provide a culture in which failure to act is the real failure. This does not mean I advocate saying “yes” to everything asked by a customer; it does, however, allow IT staff to know what they can do, what they can’t and the clear means to address customer requests or concerns in a reasonable manner or amount of time without extreme bureaucracy.

Take ownership:  Many view the use of the word “ownership” as the proverbial albatross rather than a blessing, but those trying to provide quality service and work in a service-oriented culture understand there is less risk and more reward in taking ownership of helping and providing service that goes far beyond than just the appreciation of the customer. It builds job satisfaction, positive relationships and often fosters growth in the individual and the people working around them. Ownership IS the quintessential element in the question “What can I do to help you?”

Don’t be selfish:  Many good employees will often weigh what it is they can do to help against the workload they have in front of them, even if it’s only for a moment. There is nothing inherently wrong with this (I am just as guilty as the next in doing so), but it doesn’t take much for the latter to start to outweigh the former or to have the “I don’t have time to help” seed be planted and sprout into providing less than stellar service. Whether we like to admit it or not, we are being selfish in thinking of our needs first – especially if the purpose of our role is to provide service. Each individual has a choice to arrange their priorities; in a service-oriented culture, the priorities tend to (within reason) be the customer and their needs.

Ruehle, Scott. Six Keys to Creating a Service-Oriented Culture in Healthcare IT. Extracted February 13, 2012 from http://www.healthcareitnews.com/blog.

Success always comes when preparation meets opportunity ~Henry L. Hartman

As I reflect on my experience in AEHR, the above quote resonates.  Working on projects in the roles of an 11.2 Allscripts Enterprise Upgrade Project Manager, as well as an Implementation Consultant for new builds, my clients who achieve their desired results are consistently the ones who own the process and perform extensive due diligence on behalf of their organization.

Below are four factors to explore when preparing for your success. I have outlined “opportunity”, in the form of questions that must be thoughtfully answered, to optimally position your organization for seamless transition to a new Allscripts Enterprise AEHR release or platform.

1. Product Functionality, Design and Additional Considerations

2. Workflow Analysis, Testing and Training

3. Go Live Preparation

4. Leveraging HIT

Product Functionality, Design and Additional Considerations

In this day and age, “You don’t know what you don’t know” is no longer a valid response when making critical design and configuration considerations for your Enterprise AEHR.  Resources are available.

• Are you engaging in dialog with the Allscripts Community online via Client Connect  and referencing the Allscripts Application Design and Behavior Resource?
• Have you reviewed the latest Allscripts Client Release Notes that outline Known Issues lists and any issues for a release of which you should be aware?
• Have you registered for available educational opportunitiesprovided by leading professionals in the industry?
• Are you maintaining your Build Activity Workbook to reflect not only your decisions, but the thought process behind them, to ensure that a re-visitation will not constitute a reinvention of the wheel?

Workflow analysis, Testing and Training
These three elements are imperative to understanding how your build decisions will impact your organization, individual clinics and employees, right on down to your end consumers.

• Have you thoroughly vetted and documented your current and future state workflows?
• Have hybrid roles effectively been addressed?  For example, if a user is acting in a Front Desk, Medical Records, Call Processing and Referral capacity, should a customized Clinical Desktop be created to accommodate the various components necessary to perform all the associated responsibilities?
• Are your worklist and tasklist views capturing the correct data and utilizing the most meaningful criteria to cater to the specialty of your clinic?
• Are there too many views?  Is there a view for a supervisor to monitor all overdue tasks?  Is it more effective to assign tasks to specific users or to a team?
• Are your users educated on how to change their preferences to complement their individual work style within their workflows?

Go Live Preparation
Successful implementation only becomes relevant upon going live.

• Do you have adequate staff onsite to support your users and providers experiencing workflow, application and/or hardware problems?
• For Upgrades, have you created and distributed job aids highlighting new or altered functionality that may require different or unfamiliar behaviors within identified workflows (satisfying clinical quality data reporting initiatives to demonstrate Meaningful Use, for example)?
• Do you have a rollback plan if you encounter a system crippling issue? Will this necessitate a return to paper records (and are they available for reference)?  If so, who will be that decision maker and how will this message be communicated?
• Do you have a Command Center in place to serve as a centralized hub for user support, in addition to a systematic process for issue documentation and ticket submission across multiple vendors?  Is there a point person or team tracking these issues and their resolution?

Leveraging HIT
Now that you are live on AEHR, are you leveraging your Health Information Technology to fully facilitate the efforts of physicians and clinicians to meet the highest standards of patient care?  Some considerations for Enterprise organizations include:

• Participation in Meaningful Use
• A business continuity solution
• Integrated Health Calculators
• Integration with HIE

When it comes to the implementation, deployment and maintenance of your Allscripts Enterprise AEHR, success is no accident.  I encourage you to Embrace the New World of Healthcare; please contact Galen Healthcare Solutions at sales@galenhealthcare.com for more information.

Tags: Allscripts Enterprise EHR, Business Continuity, Galen Webcast Series, Successful EHR Implementation, VitalCenter

Do you have Allscripts PM?  Did you know that Allscripts PM has its own interface engine called AIE (Allscripts Interface Engine)?  Have you ever logged into AIE before?  Have you wondered how to setup your own interface in AIE?  Do you want to have more ability to monitor what is coming in and out of PM via the interfaces?

If you are answering ‘Yes’ as you read through this then the Galen technical services team would like to invite you to join us in our Boston office for a day of Free Allscripts PM Interface Training.

Who: Allscripts Interface Analysts

What: Free Allscripts PM Interface Training

Where: 70 Federal Street, 7th Floor, Boston, MA 02110.

When: Wednesday, March 28th, 2012 from 9AM-5PM with lunch provided. There will also be a cocktails and networking hour from 4PM-5PM with beer, wine and light snacks.

Why: Learn about the details of monitoring, maintaining and developing interfaces for Allscripts PM.

Agenda:

• AIE Overview
• AIE Monitoring and Troubleshooting
• AIE Interface Development
• Registration and Scheduling Interfaces
• Charge and Patient Inbound Interfaces
• Eligibility Interfaces
• Much More!

Please contact us if there is a topic you would like to learn more about that isn’t in the list above.

Travel: If you are driving into the city, there are parking garages nearby. The cheapest and most convenient is the Winthrop Square Parking Garage at $20/day. If you are coming in from out of town, there are many hotels in the area. Also note that we will have wireless internet and workstations with a hardwired internet connection available for those who need it.

Space is limited – register today!  If you can’t make the training, it’s ok! Galen offers free webcasts about every two weeks. Including a webcast that is specific to AIE in June.

For the past two years, through the Health Information Technology for Economic and Clinical Health (HITECH) Act, VT Community College has offered a certificate program to train people in Health IT. There were three programs, six months long each, being offered at different times of the year:

• Implementation Support Specialist
• Technical/Software Support Specialist
• Workflow Support Specialist

When I came across the HIT program, I was a Personal Trainer and running coach however I needed to make a better income to support myself and my family. I was taking classes towards becoming a Physical Therapist when I discovered the HIT certificate program. The Technical/Software Support Specialist was described as working with clients in either a group setting or one-on-one which was what I was doing already with my training clients. What led me to change career paths was that in six months I would have a new career and have a better income compared to six years to become a physical therapist.

Per the HITECH Act funding guidelines, the non-degree program was designed to be completed in six months. It was an intense six months with nine college level courses, which are normally presented over 12 weeks, being presented in seven week segments.

• The first seven week section included Basic Medical Language, Introduction to Information and Computer Systems and Introduction to Health IT.
• Working in Health IT Systems and Installation and Maintenance of Health IT Systems were the two courses for the second section.
• The last section was actually nine weeks long where two classes: Professionalism/Customer Service in the Health Environment and Special Topics Course on Vendor-Specific Systems began and with seven weeks left, two more classes were added to my schedule: Configuring EHRs and Networking and Health Information Exchange.

The classes were all online and required 30-40 hours per week to complete written assignments, quizzes and posting responses in the class forums. We were given access to Vista, the EHR for the VA Association, to gain some hands-on experience with an EHR. There were no final exams but each segment did require a group project to be completed which included:

• Developing a RFP
• Creating a software development life cycle
• Creating a regional health information exchange

Upon completion of the program, I received a certificate from the college. In response to the whole training program on a national level, certification exams were created and are administrated by the American Health Information Management Association (AHIMA). The AHIMA exams are not required but I think by taking them, it’s a tangible validation of the newly acquired knowledge and that it will take some time before employers recognize what the certification means. I have successfully passed two of the exams, the Technical/Software Support Specialist and the Implementation Specialist. I took the Technical exam right after completing the program and took the Implementation exam after having three months of experience in the field.

The Technical/Software Support program and the Implementation Support program had similar course lists so after passing the Technical exam, I had the opportunity to take another exam and chose the Implementation Support Specialist. I thought between the course work and actual field experience that would be the most logical one to take. Each exam was 150 multiple choice questions and was administered in a testing facility with a strict testing protocol. The questions on both exams covered a range of topics from technical HL7 messaging, customer service, security, installing patches and basic medical language.

Overall, I am happy with the HIT Certificate program and feel it prepared me well for a new career. After completing the program, I set a goal for myself to have a new job within the next four weeks and it was only through networking and the interviewing process that I was able to narrow down what my job opportunities were and what I wanted to do. One week later I interviewed and accepted a Consultant position with Galen Healthcare Solutions in the Burlington, VT office. Now I am excited to be doing exactly what I envisioned after reading the description for the Technical/Software Support Specialist. I am part of a Go Live support staff where I am in a clinical setting and teaching the doctors, nurses and office staff how to use the Allscripts Enterprise system. I enjoy traveling to the different clinics, working with the staff and proud to be part of the Galen Healthcare team.

Tags: AHIMA Certification, Allscripts Certification, CCV Certificate, Community College of Vermont HITECH, HIT Certification, HITECH Certificate

Recently we worked with a client that went live with Quest and Labcorp inbound result interfaces. Upon go-live of the interface, the first week saw a spike in errors – ~8,000 in total – and an error rate close 80%. Paper results were still being faxed as a redundancy measure, and thus there was not a patient safety issue, but the interface issues were nonetheless alarming. Given the interfaces had been in development for years, it was no surprise that go-live would present a slew of issues. All scenarios cannot be tested for, and the variance in live data versus test data can create issues for an interface that was previously deemed ready for go-live. We began a comprehensive investigation of the interface issues, leveraging Galen’s ConnectR Toolbelt reports to provide a high-level overview.

The major issues uncovered were as follows:

1. Compendium

ISSUE: The client had been working on the interface build for multiple years and as a result their compendium had not been updated as needed. This caused results to error in the interface due to resultable and orderable code lookups failing.

RESOLUTION: Loading a new compendium from the vendor seemed logical. The load was completed after hours, and resolved most order and result lookup errors moving forward.

2. Requested Performing Location

ISSUE:As a result of the orderable items being entered on the whim as they were, there were vital steps missed in the setup process. For instance the Requesting Performing Location was not linked to the orderable item as needed to achieve proper syncing. This also created errors for the location lookup.

RESOLUTION: A running list of all orderable items that had to be entered was kept, and as a result we were able to link the Requesting Performing Location as needed. Going forward this was added to the workflow of adding a new Orderable Item.

3. Provider Matching

ISSUE: The lab was sending both the NPI and the UPIN numbers for the Ordering Provider, due to the mapping only looking at the NPI numbers there were multiple provider lookup errors. After speaking with the Lab, it was verified that the UPIN number was being sent when the Lab Order was being manually entered.

RESOLUTION: Since there are occasions that this would be necessary a translation table was created to lookup the Provider UPIN number and change to the NPI. Mapping for the Ordering provider was updated and looked at the specific field component and if the code failed then the translation was completed by looking up the UPIN in the table and changing to the NPI.

4. Provider Filtering

ISSUE: There were also provider lookup errors for interfaced results where the ordering provider was a provider that were no longer affiliated with the organization, but utilized the lab.

RESOLUTION: Within the interface mapping, a translation table was leveraged to lookup the NPI number and verifies that the provider was set to ‘Y’ which indicated that the provider was active. Filtering logic was deployed in the mapping to block the messages from those providers that were not active within the organization.

5. Duplicates

ISSUE: Duplicate accession number errors were prevalent, as duplicate results were being sent from the lab.

RESOLUTION: To verify that the messages were actually due to duplicates, we went through the messages one by one and verified that the corresponding results had made it through the interface and filed into the patients charts. In most cases, a duplicate was sent and going forward, those duplicates were filtered to mitigate the issue.

There were quite a few mapping changes that took place and a re-load of the compendium, resolving the majority of the issues within the first week of go-live. As a result, we were able to turn the go-live into a success story for the organization!

Tags: Allscritps Interface, ConnectR, EHR Interface, Galen Interface, Integration, Interface go-live, Interface go-live lessons, Interfaces, Interoperability, LabCorp Interface, Quest Interface

We have received a warm response to eCalcs, Galen’s latest bolt on for the Allscripts Enterprise EHR.

We have received a lot of compliments along the way – integrated health calculators are much needed, that Galen put out a thoughtfully crafted product, and even that we finally listened a built this type of add-on tool that makes providers happy. That last one is my favorite – it’s a tough time for providers with the rush to Meaningful Use and now to ICD-10, many feel that they are taking on more work with lower results. If we can provide a “cool tool” that makes life easier, I couldn’t be happier.

What we have also received are plenty of questions about how it works. You can cite the scores into a Note? How are the scores stored in EHR – as Results? Questions like those.

This How To video will help answer those questions. It’s just under three minutes long and covers the major functionality within eCalcs and its integration with the EHR.

Our marketing firm also sent over a concise and rather visually pleasing brochure for eCalcs. Thanks guys!

Tags: Allscripts Application Integration, Allscripts Enterprise EHR, EHR eCalc, Extensibility, Framingham Risk Calculator, Galen eCalc, Integration

While reviewing 11.2.3 release notes there are some enhancements I thought are worth pointing out. These particular enhancements did not fall under the distinction of “Major Enhancements”, but nonetheless, some of these are going to make Providers and Users very happy.

• The font size in the Clinical Desktop:
  • The font size for the worklist and clinical desktop has been increased to 10 pt. This increase also applies to the Note Authoring Workspace.
  • This increase in font size does not affect the ACI.
• Two users updating the same clinical item:
  • Previously if two users were updating a clinical item at the same time, only data saved by the first user to click save. The second user lost their changes and was notified of that when they committed but they were not told which item was in contention. In 11.2.3 an alert is now displayed in the patient header and user is notified that work is in progress. As well you can hover over a clinical item and see which user is updating the record and how long they have been editing the item.
  • Note that this is not related to “Note Contention” notifications.
• View the QChart and QAppointments from Task Reassign and Task Reply windows”
  • Previously if you were replying or reassigning a task there was not a way to view the QChart or QAppointments (if you needed quick access to patient info). This will solve that.

There are some other enhancements that will be nice as well and the release notes for 11.2.3 have some more great info, as well as how to test the enhancements. The release notes are available on ClientConnect or I am sure if you asked a Galen representative they would be glad to point them your way.

It’s no secret that we all have busy lives.  As professionals and individuals, we are all important pieces of the larger puzzle of the healthcare community. As partners working towards a common goal, we continually collaborate and contribute to the bigger picture of an ever-improving healthcare system.

I’ll be the first to admit that it can be easy sometimes to get caught up in the day-to-day tediousness of all the little details that require my attention in seeing a myriad of projects through to their fruition. That being said, I think it is important to not lose sight of the bigger picture and to fuel the fire of our motivation by taking a step back from time to time.

Recently, someone shared an old story with me about a man who walks by a construction site and sees workers pushing wheelbarrows; each filled with an enormous stone.

The man asks one of the workers what they’re doing.

“What does it look like?” he says with a sneer.”Hauling rocks.”

Unsatisfied with that answer, the passerby asks another construction worker the same question.

The workman doesn’t bother looking up. “We’re putting up a wall.”

Frustrated, the man tries one last time. “I say there,” he asks the next worker, “can you tell me what you are doing here?”

The worker puts down his wheelbarrow, wipes his forehead and says with a broad smile, “We’re building a cathedral.”

Here are three workers, all doing the same job. One is hauling rocks. One is putting up a wall. One is building a cathedral.

This story says a lot about the attitude that each of us brings to our lives… or could if we were willing to change our perspective. At Galen, we pride ourselves on our attitude and I think this story speaks true to one of the main motivators of our collective outlook.

Each of us plays a vital role in our respective realms as we focus on ‘hauling our rocks’ to meet this deadline or solve that problem. As we move forward, we slowly but surely ‘build walls’ and accomplish individual and organizational objectives.

But the real objective of our efforts, whether we realize it or not, is actually helping to achieve a better healthcare system in this country, one small step at a time. In our own unique way, and with each accomplishment, we help to realize this collective dream.

Attitude truly is everything. Yes, it may sound like a cliché to some, but this simple statement speaks volumes towards one fundamental change of perspective we can make, which in turn can make an overwhelming impact on our level of happiness and enhance the quality of our day-to-day lives.

The choice is yours. You can haul rocks. You can put up walls. Or you can build a cathedral.

—Discrete Clinical Data Elements as the building blocks to a Connected Health Platform—

Broken down to its basis, any vision of a truly connected Health Network will be reliant on the ability to pass, and ultimately present, discrete data elements.  Although the audiences for the information will be diverse, and the front-end systems will vary, the foundation of the information is the same.  In order to unlock the value that lies in the data being captured every day, an organization must have solid planning and execution. 

Each organization we work with is unique, but overall themes are constant: Reporting for Meaningful Use, Optimizing Health Care Decisions with Analytics, and Growth through Acquisition or Partnership.     

If we consider Clinical Data as building blocks that will be used, in whole or part, to support these efforts, we need to ensure both the ease of access and integrity of that data.  Galen has leading expertise and insight on conversions, reporting, and interfaces that can help you down this path. 

So how do you take the first steps in creating solid building blocks?  We would recommend to:

Define and establish consistency in electronic documentation and workflow.  This starts by understanding the EHR build and configuration decisions that will impact both availability and integrity of the data.   This consistency will also pay dividends to the organization by making the support of the Enterprise EHR system more predictable and efficient. 

Independent of your organization’s current state, Galen has the breadth and depth of expertise to help achieve your vision.

Tags: Allscripts Consultants, Allscripts Enterprise EHR, Clinical Conversion, Data Conversion, EHR Implementation, Enterprise EHR, Healthcare IT, Interoperability

In last quarter’s newsletter we were excited to announce our Galen Certified-Enterprise EHR Application Specialist training and certification program. Today we are proud to share the news that this quarter we added another eight employees to this distinguished group!  

During the 7 weeks of training not only are all modules of the Enterprise product discussed in great detail with an added emphasis of clinical relevance, but each student must demonstrate a complete knowledge and understanding of the Certified Workflows. Prior to taking both a written and verbal examination on Enterprise fundamentals, each student must successfully build out an entire Enterprise environment from the ground up!

Please join me in congratulating the following…Galen Certified™ Enterprise EHR Application Specialist!

Steven Beaucaire, Consultant

Steven joined Galen on September 11, 2011. He comes with us with over 14 years of healthcare experience. He has extensive experience in project management and business operations as well as in-depth knowledge on how technology and healthcare can work together to ensure patient safety and continuum of care. He has significant knowledge on how ambulatory clinics and acute facilities interact within a healthcare organization. His extensive experience as a manager in both clinical and business settings within a healthcare consortium provides an exceptional perspective on today’s healthcare demands. He looks forward to a long and prosperous career at Galen. Steven currently resides in Lewiston, Maine.

 August Borie, Consultant

August joined Galen in January 2011 as a member of the upgrade team, helping to get clients ready to demonstrate Meaningful Use. He worked as both a Project Manager and Upgrade Consultant on this team, while building his Enterprise EHR application experience. Most recently he is working with a client in Portland, Maine on an upgrade and implementation rollout. August graduated from the University of Vermont in 2010 with a Bachelor’s degree in Computer Science Information Systems.

Elise Brault, Associate Consultant

Elise joined Galen in November 2011 as an Associate Consultant and completed Galen’s Certification program in December. Elise graduated from the University of Vermont with a Bachelor’s Degree in Recreation Management. She completed master’s degree coursework in Business Administration at St Michael’s College and also recently completed the Health Information Technology Certificate Program at the Community College of Vermont. Elise brings her diverse background in business, healthcare, and management with her drive for customer service excellence to the Galen team. She looks forward to providing Galen clients with EEHR systems expertise and unsurpassed service.

 Barry Chamberland, Associate Consultant

Barry joined Galen in November 2011, having previous experience as a Software Quality Analyst testing clinical applications and workflows. He has been involved in website development for many years and looks forward to expanding his knowledge and expertise in the Allscripts Enterprise EHR™. Barry lives in Burlington VT, and graduated from the University of Vermont in 2004 with a Bachelors Degree in Recreation Management.

Jon Deitch, Associate Consultant

Jon joined Galen Healthcare in November of 2011. He graduated from the University of Vermont in 2009 with a BA in Political Science and English. He enjoys Skiing, Music, World History, and Traveling.

Evan Lea, Consultant

Evan joined Galen in May of 2011 as an Implementation Consultant. He graduated in 2009 from The University of Vermont with a degree in Marketing. Since joining Galen, he has quickly come up to speed with the front end and configuration of Enterprise EHR. He has recently been working closely with Catholic Health Initiatives in the Midwest with user support, EHR configuration, and build work as they move towards bringing over 500 clinics live in one integrated system.

Kyle Paya, Consultant

Kyle came to Galen in 2011 from UVM with a Bachelor’s Degree in business administration with a concentration in entrepreneurship. Kyle has been part of the success of a multi-million dollar company with focus on project management, inventory management, and operations planning. During his tenure at the aforementioned company; he also designed, built, and implemented the company’s first formal inventory management database mainly for the managerial accounting initiative he introduced. Kyle has been a Project Manager on six (6) v11.x to v11.2 upgrades in 2011. He also became a Galen Certified – Enterprise EHR Application Specialist during this time. As 2011 came to a close, he made a transition to consultant on the professional services team and joined the Galen group at Lexington Medical Center. There, he is helping bring sites live on Allscripts EEHR while also working with the hospital group’s upgrade team as they under-go their own v11.2 upgrade.

Chelsea Stovall, Consultant

Chelsea joined Galen in September of 2011 as an Implementation Consultant. She graduated from the University of Texas at Austin with a B.S. in Human Biology. Following graduation, she completed a Postbac program at UT Austin in Health Information Technology and received her Health Information Technology Manager and Exchange Specialist certification. She has over a year of experience in EHR training, work flow design, go-live support and EHR customization.

Tags: Allscripts Consultants, Allscripts Enterprise EHR, EHR Certification, Enterprise EHR