“Healthcare organizations spent more than 20 billion dollars adopting electronic health record systems from 2008 to 2016.
Although the 2009 American Recovery and Reinvestment Act gave health systems a financial incentive to achieve Meaningful Use of Electronic Medical Records, many healthcare organizations have struggled to capture value. As the capabilities and sophistication of EMRs continue to grow, there is a widening divide between healthcare organizations that harness the capabilities for a competitive advantage and those that are crippled by poor usability, workflows and adoption.
To meet the requirements of the Meaningful Use program, most EMRs were implemented using a Big Bang approach, and very rapidly. But this approach has produced several unintended consequences and widespread user dissatisfaction. In 2013, with the process well underway throughout the nation, two thirds of doctors polled said they used EMR systems unwillingly, with 87% of these aggravated physicians complaining about usability and 92% of physician practices complaining that their EMRs were “clunky” and/or too difficult.
The case for optimization is strong. Optimization should help HDOs meet regulatory requirements, enhance the quality and cost-effectiveness of patient care and increase the ROI on technology. Furthermore, optimization of medical records ought to increase patient satisfaction because information will be more transparent and more accessible. If this proves true, it will take less time to obtain care and patients will also experience more intuitive, user-friendly payment systems.
How is it panning out in practice, now that more and more health care organizations are committing to the clinical optimization of their EMRs?“
Find out by reading the full article on Becker’s Hospital Review here.