You’ve made the decision to transform your organization by implementing a new EHR. You’ve selected your best and brightest to focus on this initiative, but now there’s a gap in your capabilities to maintain and manage your legacy application. During this transformation, legacy applications may have different destinations. Some will carry forward, some may remain and continue to need legacy support, and some will be allowed to retire. Regardless of their destination, these legacy applications will need support for a certain amount of time.
One strategy to meet your organizations’ IT staffing needs is to outsource resources from an external company. When a HCO considers outsourcing any portion of their IT operation, there are many unknowns and considerations to assess. An ideal HIT service provider can offer coordinated, broad-ranging integrated services—a one-stop-shop for support. Know what to expect and how to assess your resources:
This whitepaper will look at best practices and processes in both exploring a legacy application management support partner and the transition it entails. It will look at the drivers behind outsourcing legacy application support and cover the metrics and KPIs to track the success of a support partner. When supporting a legacy application, your partner should take the complex and time-consuming tasks the organizations plate, allowing you to focus on more productive, strategic, operation improving and patient experience enhancing activities.
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