#IAmGalen: Kristie Mitchell, Senior Consultant

#IAmGalen: Kristie Mitchell, Senior Consultant


KristieMitchellWhen did you join Galen, and what do you do here?

I stumbled across Galen at one of the first ‘Tech Jam’ job fair events in Burlington back in 2010, and started working very quickly after that. I am currently a Senior Consultant with Galen on the Professional Services team, and have held many roles throughout my tenure here. I feel that I’ve mastered quite a few EHR’s over the years, from Allscripts, Epic and MEDITECH, to smaller ones like MOSAIQ and Elysium. I am currently working with the Migrations team, but have helped clients over the years as a Systems Analyst and Project Manager in Allscripts Implementations, Upgrades, Go-Live Support, Charge Implementations, and various incentive program support such as Meaningful Use and PQRS.

 What is your favorite aspect of the job?

Investigating issues! I love it! Maybe it’s my science brain, maybe it’s the challenge behind it, but I love looking at a huge line up of preferences, system settings, series of various codes, and end user workflows to determine what could have gone wrong. The feeling you get when you find out the issue is always great!

 Being a consultant requires working with many different clients all over the country, which sometimes means quite a bit of travel. What keeps you motivated?

I’m one of the consultants that just doesn’t travel well. I am a master of routine, and the change always throws me for a loop. But, once I step into my business clothes, and walk in there to do my job, I forget about everything, and I excel. I love meeting our clients face to face, seeing their place of business, and over the course of a few days, you feel like you are also part of their staff! Going onsite to visit with clients builds your relationship into something tangible, something that will grow for years. Maybe its dinner out together, a laugh over a margarita, a crafty neck wrap that a nurse made for you, or simply just the smile they give you when you’ve helped them out of a bind on a simple support gig. They all equal cherished experiences. I never really explore their towns as much as I would if I was traveling there for personal reasons, I’m there for them, and to make sure we get the job done. That’s what keeps me motivated.

 Galen’s culture is pretty unique – what’s your favorite aspect of it?

The feeling that everyone here is family. When I first started here, the one slogan that keeps running through my mind, is that leadership always wanted us to know that it was us, the employees, that came first. The Galen way is collaborative; it’s coming together as a family to work things through, to share ideas, and to keep our moral fixture in place as a one solid unit. Most importantly, we always find a way to project that to our clients as a united family front.

 Anything else you think is important for someone to know about Galen?

Galen has always been a unique company in my mind; you are encouraged to continually learn and challenge yourself, and to strive to meet whatever requests the client puts upon you. You are never alone here, even if you are assigned to a project by yourself. You are encouraged to reach out to others for their advice, and their experience to find the solution to the problem you are facing. It is the effort that everyone puts in that makes your day-to-day routine a little easier. There is no struggle that you ever must go through alone.

Caught the Galen culture bug? Meet some other awesome Galeneers here.

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