Galen hosted its second annual Galen Partner Advisory Council (GPAC) event in Chicago on August 11-12th. GPAC is a time for us to meet with our clients to discuss the major changes our industry is currently experiencing and share where Galen is headed. For 2014, we continued on a 2013 theme: a focus on value-based care. On Day 1, whether the session centered on care coordination, EHR conversions, or analytics, the common theme was how our world is changing to accommodate the shift toward value-based care. On Day 2, we had a chance to discuss a few topics outside of value-based care, where our clients had very specific, very near-term interest: MU2 planning, Clinical Documentation Improvements for ICD-10, and for our Allscripts clients, the move to the Common Interface Engine.
Galen hosts this event with our leadership team and a handful of our KLAS-rated subject matter experts in the various areas of discussion. Individuals from over a dozen client organizations joined us at GPAC, which included senior management, physician champions, and experienced EHR analysts from throughout the country. Attendees included clients from our Allscripts and MEDITECH practices, which we plan to continue expanding on next year. GPAC strives to foster a collaborative environment for sharing of ideas, while providing valuable information to each organization that attends.
Here’s my take on the individual sessions we had together:
- Joel Splan, Chief Executive Officer, provided his insights on the healthcare IT industry today. We focused on the impact of value-based payment systems projected to replace the fee for service model, increases in mergers/acquisitions, the many challenges in MU 2, and decreases in the number of EMR vendors. Joel then focused on the challenges of care coordination, a critical area for improvement with value-based care. Pinpoint Health’s solution offers configurable care plans, patient preferred communications, and intuitive user experience, all with an affordable, rapid return on investment.
- Julia Snapp, Managing Consultant – Epic, and Michael Tamlyn, Software Architect, presented on managing risks and controlling cost on EMR conversions. With the increase in mergers and acquisitions, having clear paths to quickly convert EMR data from one system to the other and streamlining that process was reviewed. Highlighted areas included engaging experts quickly, providing access to resources quickly, and procuring clinical resources to validate the clinical data.
- Rita Owens, VP – Clinical Solutions, closed out Monday’s session leading a client discussion on value-based care and analytics. Most participants identified that there were too many data feeds from payers with data delayed by several months. Additionally, most feeds don’t have the cost to provide care in a systemized way, and the feeds only allow for basic reporting capabilities. The GPAC group discussed lack of incentives in this area overall and didn’t feel healthcare was there yet, but know it is coming.
- Rita started Tuesday’s presentations with ICD-10. We focused on the clinical documentation improvements and requirements to go along with the ICD-10 codes to ensure proper payment. Rita demonstrated some of the note template updates Galen has modified for our clients, in both MEDITECH and Allscripts, that assist these organizations in meeting ICD-10 documentation requirements for payment, while making it easier for clinicians to document what’s needed.
- Christy Erickson, Lead Consultant, provided a Meaningful Use update with a client discussion on the current challenges of MU2 implementations. One quarter of the group is currently trying to attest for Stage 2, with the remainder planning to begin attestation in the fourth quarter. Key workflow struggles discussed were e-referrals, patient reminders, and patient engagement.
- Justin Campbell, Director – Technical Services, closed out the session on Tuesday with a discussion for our Allscripts clients migrating to the Common Interface Engine. He gave a no-nonsense overview of the planning consideration when migrating from ConnectR to CIE/Rhapsody. Our clients provided their input on how some of their current planning/migration work was going, along with the challenges encountered so far. We agreed the primary benefits with migrating to CIE/Rhapsody were ease of use, and the increased reliability and scalability the platform affords.
We want to thank the individuals and organizations that joined us for the 2014 Galen Partner Advisory Council. All showed active involvement in this meeting, and bring tremendous value to Galen. Our clients indicate that one of the best things about GPAC is the chance to connect with colleagues across different areas of the country to discuss the rapidly-changing healthcare scene.